TALKIYO App Terms of Use

TALKIYO is an emotional wellness and support platform designed to provide users with a space for supportive, one-to-one audio and video conversations. Users can choose to connect with available Listeners, share their thoughts and everyday experiences, and engage in respectful conversations. Access to certain Services may require the use of Coins, which users can purchase through the TALKIYO App in accordance with the applicable payment terms.

TALKIYO is intended to provide a safe and respectful environment for its users. Accordingly, certain conduct, content, and forms of interaction are prohibited on the platform. Users are expected to review and comply with our Community Guidelines, which explain the standards of behaviour applicable to interactions on TALKIYO and the types of activity that are not permitted.

Whenever you initiate or proceed with a transaction for any Service offered through TALKIYO, you acknowledge that the transaction constitutes an agreement between you and Talkisam Private Limited for the provision of the applicable Service, subject to these Terms and the other applicable Platform Policies.

We may revise these Terms and other Platform Policies from time to time to keep them aligned with changes to TALKIYO, applicable requirements, or the way our Services are provided. As part of such updates, we may introduce new features, modify existing functionality, or suspend or discontinue any feature or Service, either temporarily or permanently, where we consider it necessary or appropriate.

If an amendment is significant or may materially affect your rights, responsibilities, or use of the TALKIYO Platform, we will take reasonable measures to bring the change to your attention, which may include updating the relevant policy on our website or displaying an appropriate notification within the App.

Where applicable law requires us to obtain your consent before a particular change becomes effective, we will seek and obtain such consent in accordance with the applicable legal requirements.

Once the revised Platform Policies become effective, your continued access to or use of TALKIYO will constitute your acceptance of the updated Terms, to the extent permitted by applicable law. We recommend reviewing these Terms and the other Platform Policies periodically so that you remain aware of any changes that may apply to your use of the Platform.

Access to and use of the TALKIYO Platform and its Services is available only to individuals who are legally capable of entering into a binding agreement with Talkisam Private Limited. You must be 18 years of age or older to create an account or use TALKIYO. By accessing or using the Platform, you also confirm that you are legally entitled to use TALKIYO and its Services under the laws and regulations applicable to you in your jurisdiction.

To access and use the TALKIYO Platform, you are required to create and maintain an account using the information requested during registration. Depending on the sign-in method you choose, this may include your mobile number, name, email address, gender, age or other account-related information. TALKIYO currently supports registration through SMS OTP, WhatsApp OTP, Google Sign-In, and Apple Sign-In. For information about how your personal information is collected, used, stored, and otherwise processed, please refer to our Privacy Policy.

You are responsible for choosing a username that is appropriate, lawful, and consistent with these Terms and our Community Guidelines. Your username must not be deceptive, misleading, abusive, obscene, unlawful, or designed to impersonate another individual, organisation, or entity. It must also not violate any third-party intellectual property, privacy, or other rights, or otherwise create a reasonable risk of confusion, misuse, or harm. We may, where reasonably necessary, reject, restrict, remove, modify, or require you to change a username that we believe does not meet these requirements or where doing so is necessary for legal, security, operational, or safety purposes. Where reasonably practicable, we may inform you when such action is taken. Any modification to your username will not, by itself, affect your account ownership or your ability to access the account.

You must provide information that is truthful, complete, and reasonably current when creating your account and must update it when necessary. You are responsible for maintaining the confidentiality and security of your account and for activities carried out through it. If you become aware of any suspected unauthorised access, misuse, or other security issue involving your account, you should notify our support team without undue delay.

By registering for or continuing to use TALKIYO, you acknowledge and agree that your personal information will be handled in accordance with our Privacy Policy. We recommend reviewing the Privacy Policy carefully to understand the categories of information we collect, the purposes for which we process it, and the rights available to you.

Subject to your compliance with these Terms and the other Platform Policies, we provide you with a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the TALKIYO App and Services for their intended purposes. This licence also covers any software or related components made available as part of the App and does not transfer any ownership rights to you. The App or its underlying software may be modified, upgraded, or updated from time to time, including through automatic updates where applicable.

We may, at our discretion, temporarily restrict, suspend, block, or permanently deactivate or delete your TALKIYO account where any of the following circumstances apply:

Your account may be subject to such action if it remains inactive for an extended period in accordance with our applicable internal policies, if we are required or instructed to take action by a court, government authority, law-enforcement agency, or other competent authority, or if you breach these Terms, our Community Guidelines, Privacy Policy, or any other applicable Platform Policy.

Where reasonably practicable, we may provide you with notice before restricting or terminating your account. However, we may take immediate action without prior notice where required by law, where the violation is serious or ongoing, or where we reasonably consider the action necessary to protect users, the TALKIYO Platform, our services, or the safety and security of others.

Use TALKIYO Lawfully and Respectfully

You are expected to use the TALKIYO Platform responsibly, lawfully, and in a manner that does not disrupt or negatively affect other users or the operation of our Services. You must not use TALKIYO for any purpose that is prohibited by applicable law, whether in India or in any other jurisdiction whose laws apply to your use of the Platform.

You must not attempt to circumvent, disable, defeat, or otherwise interfere with any technical, security, or access-control measures implemented by TALKIYO. This includes, without limitation, abusing or excessively burdening Platform features, sending spam or automated requests, introducing malware or other harmful code, scraping or systematically extracting Platform data without authorisation, attempting to gain unauthorised access to accounts, systems, or services, or using bots, scripts, automated software, or other tools in a manner that misuses or disrupts the TALKIYO Platform.

You must also refrain from any activity that materially disrupts, interferes with, or adversely affects another user's experience on TALKIYO. You may not use the Platform in a manner that violates or misappropriates our intellectual property rights or those belonging to any other person or entity.

Provide Genuine and Accurate Information

You are required to provide truthful, complete, and accurate information when registering for or using TALKIYO. This includes using your own valid phone number and providing accurate profile information, including your gender where requested. You must not knowingly submit misleading information, create a deceptive identity, or impersonate another individual, organisation, or entity while using the Platform.

Protect Your Account

You are responsible for keeping your account and all activity carried out through it secure. You must not disclose your login credentials, OTPs, phone number, payment information, or other sensitive account details to another person. If you voluntarily share such information with another user, you acknowledge that you do so at your own risk, and Talkisam Private Limited will not be responsible for any resulting loss or misuse to the extent permitted by applicable law.

Your TALKIYO account is personal to you and must not be transferred, shared, rented, or made available for use by another person. Each account is associated with a single registered phone number and may only be accessed and used by the individual to whom that account belongs.

If another user attempts to obtain your OTP, payment information, login credentials, or any other sensitive personal or account information, you should report the matter to us promptly through our available support channels.

Comply with the Community Guidelines

All communication, calls, content, and other interactions conducted through TALKIYO must comply with our Community Guidelines. A breach of these Guidelines may result in measures including content removal, account restrictions, suspension, blocking, or permanent termination of your account, depending on the nature and seriousness of the violation. If you believe that an action taken against your account was incorrect, you may contact support@talkiyo.in or grievance.officer@talkiyo.in to raise an appeal or grievance.

Do Not Share Prohibited Content

You must not use TALKIYO to create, upload, transmit, display, or otherwise share content that is unlawful, harmful, abusive, or prohibited under our Platform Policies. This includes, among other things, obscene or sexually explicit material where prohibited, discriminatory or hateful content, content that encourages or glorifies violence, and material that may place minors at risk or otherwise exploit or harm them.

Our Community Guidelines provide further details regarding content and conduct that are permitted or prohibited on TALKIYO. We may remove, restrict, or otherwise take action against content that violates these requirements and may take appropriate measures against accounts responsible for such violations.

TALKIYO maintains a strict zero-tolerance approach towards any form of child sexual abuse, exploitation, or conduct that places children at risk. You must not create, upload, share, transmit, request, solicit, store, or otherwise facilitate access to child sexual abuse material (CSAM) or participate in any activity involving the sexual exploitation or abuse of children. Such conduct is strictly prohibited and may constitute a violation of the Protection of Children from Sexual Offences Act, 2012 (POCSO), the Information Technology Act, 2000, and other applicable laws and regulations in India.

If you come across any suspected CSAM, child sexual exploitation, or related prohibited activity on TALKIYO, you must report it to us immediately through the available reporting mechanisms or contact our Grievance Officer at grievance.officer@talkiyo.in.

Any account found to be involved in such conduct may be suspended, blocked, or permanently terminated without prior notice, subject to applicable law. Where legally required or considered appropriate, TALKIYO may also report the matter and relevant information to the competent law-enforcement or other regulatory authorities.

TALKIYO may disclose or provide access to information associated with your account or use of the Platform to law-enforcement agencies, government authorities, courts, regulators, or other competent bodies where we are legally required to do so, or where we reasonably consider such disclosure necessary to comply with a lawful request, protect the rights, property, security, or safety of Talkisam Private Limited, our users, or the general public, or to detect, prevent, investigate, or address fraud, abuse, security incidents, or other unlawful activity.

Although we take reasonable measures to maintain a secure and trustworthy environment on TALKIYO, we cannot control the conduct of individual users. Accordingly, to the maximum extent permitted by applicable law, we are not responsible or liable for the acts, omissions, statements, content, or behaviour of other users, whether such conduct occurs through the TALKIYO Platform or outside it.

You continue to own the original content that you create and provide through TALKIYO, subject to any rights that may belong to third parties. However, you must ensure that your use of the Platform and any content you upload, transmit, or share does not infringe, misuse, or violate the intellectual property, privacy, publicity, or other rights of Talkisam Private Limited or any other person.

When you submit, upload, transmit, or otherwise make content available through TALKIYO, including audio, video, communications, and information generated or associated with your interactions, you grant Talkisam Private Limited a limited, non-exclusive, worldwide, royalty-free licence to host, store, reproduce where technically necessary, transmit, process, and review such content to the extent reasonably required to operate and provide the Services, maintain platform safety, conduct moderation, investigate violations, or comply with legal and regulatory obligations. This licence does not give us ownership of your content and will apply only for the period reasonably necessary for the purposes described above or as otherwise permitted or required by applicable law.

All software, branding, designs, trademarks, content, technology, and other materials made available by TALKIYO remain the property of Talkisam Private Limited or its respective licensors and are protected by applicable intellectual property laws. You may use such materials only as permitted by these Terms and the Platform Policies. Any unauthorised copying, modification, distribution, exploitation, or other use may result in appropriate action, including restriction, suspension, or termination of your account, in addition to any other remedies available under applicable law.

You may request the deletion of your TALKIYO account at any time through the available account or support channels. Upon receiving such a request, we will handle the deletion of your account and associated personal information in accordance with our Privacy Policy and applicable law. Certain information may be retained for a limited period where necessary for legitimate business purposes, security, fraud prevention, dispute resolution, legal or regulatory compliance, or other purposes permitted by applicable law.

For further information regarding account deletion, the handling of your personal information, applicable retention periods, and the circumstances in which certain data may continue to be retained, please refer to our Privacy Policy.

TALKIYO operates as an emotional wellness and support platform that provides users with access to one-to-one audio and video conversations with Listeners. The platform is designed to provide a supportive space for users to talk, share their thoughts and everyday experiences, and engage in respectful conversations. To the extent recognised under applicable Indian law, Talkisam Private Limited acts as an intermediary and does not originate, control, determine, or endorse user-generated content, statements, or interactions taking place through the Platform. Users remain responsible for their own conduct and content shared through TALKIYO.

We may transfer, delegate, or otherwise assign any of our rights, interests, or obligations under these Terms, whether in whole or in part, to another person or entity where permitted by applicable law. This may include transfers made in connection with a merger, acquisition, restructuring, business transfer, sale of assets, or other corporate transaction, or where such transfer occurs by operation of law. You may not assign, transfer, or otherwise dispose of your rights or obligations under these Terms to any third party without obtaining our prior written consent.

The TALKIYO Platform may, from time to time, provide access to links, integrations, features, or services made available by third parties, including external websites, AI-powered tools, communication services, or social sharing functionality. Such third-party services are independently operated and are not owned or controlled by Talkisam Private Limited.

We do not assume responsibility for the availability, content, accuracy, security, privacy practices, or other activities of any third-party website, application, service, or tool. If you choose to access or use any third-party service through TALKIYO, you do so at your own discretion and risk. Your use of such third-party services will be subject to the terms, conditions, privacy policies, and other rules established by the respective third-party provider.

TALKIYO may use artificial intelligence and machine-learning technologies to support certain features of the Platform, including generating real-time prompts, responses, recommendations, and other suggestions intended to facilitate interactions and improve the overall user experience.

Certain AI-enabled functionality available through TALKIYO may rely on technology or services provided by third-party providers. In such cases, information associated with your use of the relevant AI features may be processed by those providers and, where necessary for providing the applicable functionality, may be processed or transferred outside the TALKIYO Platform or the jurisdiction in which you are located.

By accessing or using AI-enabled features on TALKIYO, you acknowledge and agree that the information necessary to operate those features may be collected, processed, stored, or transferred by Talkisam Private Limited and its authorised third-party service providers in accordance with applicable law and our Privacy Policy.

We take reasonable measures when selecting and working with third-party service providers and seek to ensure that appropriate safeguards are maintained for information processed through such services, consistent with applicable privacy and data protection requirements.

AI-enabled systems may process interaction-related information to generate, refine, and improve the relevance, quality, accuracy, and responsiveness of AI-assisted outputs and features. Any such processing will be carried out subject to applicable privacy requirements and the safeguards described in our Privacy Policy.

Your access to and use of the TALKIYO Platform must always comply with applicable laws relating to copyright, trademarks, patents, trade secrets, and other intellectual property rights. You are solely responsible for ensuring that any content you create, upload, transmit, reproduce, or otherwise use through TALKIYO does not infringe or misappropriate the rights of any other person or entity.

All intellectual property associated with the TALKIYO Platform, including its name, logo, branding, software, user interface, visual elements, designs, features, functionality, text, graphics, and other materials made available by Talkisam Private Limited, is owned by or licensed to us and is protected under applicable intellectual property laws. Except where expressly permitted by us or applicable law, you may not copy, reproduce, modify, adapt, distribute, publish, sell, license, reverse engineer, or otherwise commercially or unlawfully exploit any part of the TALKIYO Platform or its intellectual property.

The TALKIYO Platform may also incorporate content, technology, services, trademarks, or other materials belonging to third parties. Ownership and intellectual property rights in such materials remain with their respective owners or licensors. Your use of third-party materials through TALKIYO does not grant you any ownership or independent right to use them outside the Platform, unless you have obtained the necessary permission from the relevant rights holder or such use is otherwise permitted by law.

Talkisam Private Limited respects the intellectual property rights of others and expects all TALKIYO users to do the same. If your actions through the Platform infringe or violate another person's intellectual property rights, you may be directly responsible for the resulting consequences, including any claims, losses, or legal action arising from such infringement. We may also take appropriate action against your account in accordance with these Terms and our Platform Policies.

TALKIYO uses virtual coins (“Coins”) as a digital payment mechanism for accessing certain Services available through the App. Coins are digital units provided solely for use within TALKIYO and do not represent physical goods, money, stored-value instruments, or ownership in any asset. When you purchase Coins, you receive a limited, revocable, non-exclusive, and non-transferable right to use them for the eligible Services and features made available through the TALKIYO Platform, subject to these Terms.

Coins may be purchased through the payment options made available by TALKIYO, which may include authorised payment gateways, Google Play billing, Apple App Store billing, and other permitted payment channels. Transactions may be processed by independent payment service providers, app stores, or other authorised third parties and may be subject to their respective terms, charges, processing requirements, and applicable currency conversion fees. Talkisam Private Limited is not responsible for delays, interruptions, declined transactions, or technical errors that are attributable to such third-party payment providers.

The applicable price of each Coin package or digital purchase will be displayed before you complete the transaction. Unless otherwise stated, applicable taxes may be included in the displayed price or charged as required by law. You are responsible for any additional fees or charges imposed by your bank, card issuer, payment provider, app store, or other payment channel. Once a payment has been successfully completed, the corresponding Coins will be credited to your TALKIYO account. Purchases are generally final and non-refundable, except where a refund is required under applicable law or is otherwise expressly permitted by TALKIYO.

Coins may be used only within TALKIYO for the Services and features for which they are made available, including eligible audio and video interactions. Coins cannot be withdrawn or exchanged by users for cash, bank funds, legal tender, or other monetary value, and cannot be sold, transferred, traded, assigned, or otherwise disposed of to another person, whether within or outside the Platform. Unless expressly permitted by TALKIYO, Coins cannot be combined with promotional benefits, coupons, discounts, or other offers.

Coins do not have an automatic expiry period. However, Coins remain subject to these Terms and may be affected by account deletion, suspension, termination, fraud, unlawful activity, technical issues, or other circumstances permitted under these Terms or applicable law. Coins are personal to the account to which they are credited and do not constitute transferable property. They cannot be sold, assigned, inherited, or otherwise transferred to another person except where expressly permitted by us or required by applicable law. Where an account is suspended or terminated because of a violation of these Terms, applicable law, or fraudulent or abusive activity, any unused Coins may be restricted or forfeited to the extent permitted by law.

We may revise the pricing, denominations, packages, promotional offers, or availability of Coins from time to time. We may also introduce new payment options or discontinue existing payment methods. Any applicable changes will be reflected through the relevant purchase interface or other appropriate communication. Your purchase or continued use of Coins after such changes take effect will constitute acceptance of the applicable revised terms, subject to any rights you may have under applicable law.

To protect users and the TALKIYO Platform, we may refuse, cancel, delay, reverse, or restrict a transaction, limit access to Coin purchases, or disable particular payment methods where we reasonably suspect fraud, unauthorised activity, payment abuse, money laundering, or other unlawful or suspicious conduct, or where such action is necessary to comply with applicable law or the requirements of a payment provider. Where appropriate, suspected fraudulent or unlawful activity may be reported to the relevant authorities.

Coins and the related digital features are provided on an “as is” and “as available” basis to the maximum extent permitted by applicable law. We do not guarantee that Coin purchases or the associated features will always be uninterrupted, error-free, continuously available, or suitable for every purpose. You are responsible for ensuring that your purchase and use of Coins and paid Services through TALKIYO are lawful and permitted under the laws applicable to you.

The TALKIYO Platform and its Services are made available on an “as is” and “as available” basis, to the fullest extent permitted by applicable law. Talkisam Private Limited makes no express or implied representation or warranty regarding the Platform, its features, Services, availability, or user-generated content. This includes, without limitation, any implied warranties relating to suitability for a particular purpose, accuracy, reliability, availability, quality, or non-infringement. We do not represent or guarantee that TALKIYO will operate continuously or without errors, interruptions, defects, security issues, or that information made available through the Platform will always be complete, accurate, current, or reliable.

Your decision to access or use TALKIYO and its Services is made at your own discretion and risk. We may implement safety, moderation, and security measures, but we do not guarantee that every user, interaction, or activity on the Platform will be monitored or verified, and we do not conduct background checks on users unless specifically stated otherwise. Talkisam Private Limited is not responsible for the conduct, statements, content, or actions of other users, whether such conduct occurs through TALKIYO or outside the Platform.

To the maximum extent permitted by applicable law, Talkisam Private Limited will not be liable for any loss, damage, cost, or claim arising out of or in connection with your access to or use of TALKIYO or its Services. This includes direct, indirect, incidental, special, consequential, exemplary, or similar losses, including loss of data, income, revenue, profits, business opportunities, goodwill, reputation, or claims brought by third parties, even where we have been advised of the possibility of such loss.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or restricted under applicable law. Where Talkisam Private Limited is nevertheless found liable for a claim relating to your use of TALKIYO, our aggregate liability, to the maximum extent permitted by law, will not exceed the total amount actually paid by you to TALKIYO for the relevant Services during the six (6) months immediately preceding the event giving rise to the claim.

By accessing or using the TALKIYO Platform, you agree to be responsible for your own acts, omissions, and use of the Services. To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Talkisam Private Limited, together with its affiliates, directors, officers, employees, representatives, agents, service providers, successors, and permitted assigns, from and against any claims, complaints, demands, actions, proceedings, losses, damages, liabilities, penalties, costs, and expenses, including reasonable legal and professional fees, arising out of or relating to:

1. your access to, use of, or activities on the TALKIYO Platform or Services;
2. your breach or alleged breach of these Terms or any other applicable Platform Policy;
3. any content, information, or material submitted, transmitted, or shared by you that infringes or violates the rights of another person, including intellectual property, privacy, publicity, or consumer rights;
4. your violation of any applicable law, regulation, order, or contractual obligation; or
5. your negligence, fraud, intentional misconduct, or other wrongful act.

Your indemnification obligations under this section will survive the suspension, termination, deletion, or expiry of your account and the termination of these Terms to the extent that the relevant claim or circumstance arose during your use of the TALKIYO Platform.

We reserve the right to assume exclusive control over the defence, negotiation, settlement, or resolution of any claim for which you are required to indemnify us. You agree to provide reasonable cooperation and assistance, at your own expense where applicable, in connection with the defence or resolution of such claim. No settlement that imposes a material obligation or admission of liability on you may be entered into without your involvement where such involvement is reasonably required.

These Terms, your use of the TALKIYO Platform, and the Services provided through it shall be governed by and interpreted in accordance with the laws of India, without prejudice to any mandatory legal protections that may apply to you under applicable law.

Any dispute, claim, controversy, or proceeding arising out of or relating to these Terms, the TALKIYO Platform, or any of its Services, including their interpretation, performance, breach, or termination, shall be subject to the exclusive jurisdiction of the competent courts located in Ernakulam, Kerala, India.

These Terms become effective when you accept them or begin using the TALKIYO Platform and will remain applicable for as long as you continue to use the Platform, unless terminated in accordance with these Terms.

Talkisam Private Limited may, at its discretion, suspend, restrict, disable, or permanently terminate your account or limit your access to the TALKIYO Platform, any Service, or particular features, with or without prior notice, where we reasonably believe that you have breached these Terms or any Platform Policy, misused the Platform, engaged in fraudulent, abusive, unsafe, or unlawful conduct, or otherwise created a risk to TALKIYO, its users, or third parties. Such action may also be taken where required by law or where necessary to protect the security and integrity of the Platform. Where appropriate and permitted by law, we may also report suspected unlawful conduct to the relevant authorities.

Termination or suspension may result in the loss of access to your account and associated Services and may involve the deletion or retention of account-related information in accordance with our Privacy Policy and applicable legal requirements. To the fullest extent permitted by law, Talkisam Private Limited will not be liable to you or any third party for any suspension, restriction, termination, or other enforcement action taken in accordance with these Terms.

Termination of your account or these Terms will not affect provisions that are intended by their nature to continue after termination. This includes, where applicable, provisions concerning intellectual property, indemnity, disclaimers, limitation of liability, dispute resolution, confidentiality, and any rights or obligations that accrued before termination.

Any unauthorised access to, use of, or attempt to misuse the TALKIYO Platform or Services may result in suspension, termination, or other appropriate measures under these Terms, in addition to any remedies or proceedings available to Talkisam Private Limited under applicable law.

Force Majeure

Talkisam Private Limited will not be responsible for any failure, interruption, or delay in performing its obligations under these Terms where the same results from circumstances that are beyond our reasonable control. Such circumstances may include, without limitation, natural disasters, acts of government or regulatory authorities, war, civil unrest, labour disputes, power or internet outages, telecommunications failures, technical infrastructure disruptions, cyber incidents, or any other event that could not reasonably have been prevented or controlled by us.

Severability

If any provision of these Terms is determined by a competent court, tribunal, regulator, or other lawful authority to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permissible. The invalidity or unenforceability of any individual provision will not affect the validity and continued operation of the remaining provisions of these Terms.

Entire Agreement

These Terms, together with the TALKIYO Privacy Policy, Community Guidelines, and any other Platform Policies expressly incorporated into them, represent the complete understanding between you and Talkisam Private Limited concerning your access to and use of the TALKIYO Platform and Services. They replace and supersede any previous agreements, representations, communications, or understandings, whether written or verbal, relating to the same subject matter, except where expressly agreed otherwise in writing.

If you have any complaint, concern, or grievance relating to these Terms, your rights, your account, or any Service provided through the TALKIYO Platform, you may contact us through the channels provided below. To verify your identity and properly investigate your grievance, we may request information reasonably necessary to identify your TALKIYO account, which may include your registered mobile number, email address, or other account details associated with your chosen login method.

In-App Reporting

You may report a user, profile, content, or other issue directly through the reporting and Help & Support functionality available within the TALKIYO App. We may review such reports and take appropriate action in accordance with our Platform Policies and applicable law.

Email Support

For general assistance and Service-related concerns, including technical difficulties, account-related issues, or problems affecting your use of TALKIYO, you may contact our support team at support@talkiyo.in.

Grievance Officer

For grievances concerning your rights under these Terms, the Services provided through TALKIYO, or matters requiring formal grievance redressal, you may contact our designated Grievance Officer using the details below:

Name:

Fathima

Email:

grievance.officer@talkiyo.in

Address:

2nd Floor KC Arcade, Cochin Special Economic Zone, Ernakulam – 682037, Kerala, India

Nodal Contact Person

The Nodal Contact Person is designated specifically for communications from law-enforcement agencies and competent government authorities. This contact should not be used for general user support, routine account-related queries, or ordinary complaints.

Name:

Fathima

Email:

nodal.officer@talkiyo.in

Address:

2nd Floor KC Arcade, Cochin Special Economic Zone, Ernakulam – 682037, Kerala, India