Talkiyo App Privacy Policy

1. Account Registration & Login

• Information We May CollectWe may collect your mobile number and verification information when you register or access TALKIYO using SMS OTP or WhatsApp OTP. If you choose to sign in through Google Sign-In or Apple Sign-In, we may receive your name, email address and other account information made available through the selected authentication provider. We may also associate your account with a unique user ID, profile information and IP address.
• How We Use This InformationThis information may be used to create and maintain your TALKIYO account, verify your identity during login, authenticate access, enable SMS, WhatsApp, Google or Apple sign-in, communicate with you regarding your account, provide customer support, identify fraudulent or unauthorised access, troubleshoot technical problems, perform relevant analytics and improve the services offered through TALKIYO.

2. Profile Information

• Information We May CollectDepending on the information you provide, your TALKIYO profile may include your username, email address, birth year, gender, language preference and location.
• How We Use This InformationWe use this information to create, maintain and display your profile, enable other users to identify and interact with you where applicable, personalise certain aspects of your TALKIYO experience, provide relevant features and services, and use information such as language or location where necessary to support the functionality of the platform.

3. Audio, Video & Chat Moderation

• Information We May CollectWhen you use TALKIYO's audio calling, video calling or chat features, we may process relevant voice information, video information, communication activity, call activity patterns and other information associated with interactions on the platform.
• How We Use This Information

  Such information may be processed to identify, prevent and investigate violations of the TALKIYO Community Guidelines and Terms of Use, support safety and moderation during or after interactions, respond to user reports, identify potentially harmful or abusive behaviour, assist with interaction-related safety measures, generate relevant safety or interaction prompts where applicable, and develop, maintain and improve automated moderation and safety systems.

  Where applicable, automated technologies may be used as part of these processes.

4. AI-Powered Interaction Features

• Information We May CollectWhere AI-enabled functionality is available on TALKIYO, the information processed may include relevant audio, video and chat content, transcripts, interaction information, usage patterns, prompts, responses and other information necessary for the particular AI-powered feature.
• How We Use This Information

  This information may be used to provide AI-assisted responses, prompts, suggestions or other automated functionality during eligible interactions, support AI-enabled conversational features, improve the relevance and quality of interactions, analyse the performance of AI features, and improve their accuracy, responsiveness and reliability.

  Where necessary to provide or support these features, TALKIYO may use third-party AI technology providers. Information required for the relevant functionality may therefore be processed through such providers, including where their infrastructure is located outside the TALKIYO application environment.

5. Device Information

• Information We May CollectWe may collect information about the device used to access TALKIYO, including the device model, operating system and operating system version, TALKIYO application version, browser type and version where applicable, device language, battery status, available storage, network signal information, application activity and device status information.
• How We Use This InformationWe may use this information to maintain the performance, reliability and security of TALKIYO, identify and resolve technical issues, understand how the application performs across different devices and operating environments, diagnose application problems, improve compatibility and provide a more stable and consistent user experience.

6. Device Identifiers & Technical Signals

• Information We May CollectWhere available and applicable, we may process device identifiers, advertising identifiers, network-related signals, Bluetooth signals, nearby Wi-Fi information and other technical identifiers or signals made available by your device.
• How We Use This InformationThis information may be used to maintain platform functionality and security, recognise and secure devices, identify unusual, suspicious or unauthorised activity, protect accounts and systems, troubleshoot technical issues, analyse and improve service performance, and, where permitted by applicable law and relevant settings, support personalisation of content or advertising.

7. Location & Media Permissions

• Information We May Collect

  Depending on the permissions you grant and the features you use, we may process location information such as your country, region or approximate location, time-zone information and address information where provided by you.

  Where you grant the relevant device permissions, TALKIYO may also access your camera, microphone, images, audio files and video files.

• How We Use This Information

  Location and device media permissions may be used to provide features that depend on location, camera, microphone or media access, including audio and video calling and applicable content-sharing functionality.

  Location information may also be used to provide relevant location-dependent services, detect suspicious or unauthorised activity, prevent misuse, maintain the security and integrity of TALKIYO, understand applicable regional requirements, and determine taxes, fees or other location-based obligations where required by law.

8. Network & Connection Information

• Information We May CollectWe may process information relating to the network through which you access TALKIYO, including your mobile network operator, internet service provider, IP address, connection type, connection speed, time zone, device network status and other language or network-related information.
• How We Use This InformationThis information may be used to provide reliable access to TALKIYO, optimise connection quality and service performance, diagnose and resolve connectivity or technical problems, identify suspicious or unauthorised activity, protect the security and integrity of the platform, understand network conditions and improve the overall reliability of the service.

9. Call, Chat & Interaction Information

• Information We May CollectWe may collect or generate information relating to your use of TALKIYO's communication features, including the users you interact with, call and chat timestamps, call or session duration, interaction history, call status and other information associated with your use of audio, video and chat functionality.
• How We Use This InformationThis information may be used to operate and maintain calling and chat services, manage user interactions, support real-time and post-interaction safety processes, enforce our Community Guidelines and Terms of Use, investigate reports or complaints, detect suspicious or unauthorised activity, resolve technical or service-related issues, and maintain the security, reliability and integrity of TALKIYO.

10. Logs & Technical Information

• Information We May CollectTALKIYO may process information generated through your use of the application and website, including cookies, pixels, SDKs, scripts, application logs, system logs, crash reports, diagnostic information, referral URLs and other technical information.
• How We Use This InformationWe may use this information to diagnose and resolve technical issues, monitor application performance, analyse service usage, identify errors and crashes, improve the stability, reliability and performance of TALKIYO, maintain platform security, understand how users access the service and evaluate the effectiveness of technical improvements.

11. Information Received From Other Sources

• Information We May Collect

  We may receive information about you from service providers, technical partners, analytics providers, payment or verification partners and other authorised third-party sources.

  Depending on the source, this may include account or profile information, contact information, device or technical information, interaction or usage information, transaction-related information and information associated with marketing or referral activities.

• How We Use This InformationInformation received from these sources may be used to operate and improve TALKIYO, verify and maintain account information, understand service usage and performance, detect fraud, abuse or suspicious activity, maintain platform safety and security, provide relevant services and support, and comply with applicable legal or regulatory requirements.

12. Marketing Metadata

• Information We May CollectWhere applicable, we may process information about how you discover and access TALKIYO, including traffic sources, referral information, marketing channels, campaign details, promotional or advertising content with which you interact, and related attribution information.
• How We Use This InformationThis information may be used to understand how users find and access TALKIYO, measure and evaluate marketing and promotional activities, assess campaign performance, improve user acquisition and engagement, and determine which channels and promotional content are most relevant to our users.

13. Account Security

• Information We May CollectFor account protection and authentication purposes, we may process your mobile number, OTP verification details, login activity, device identifiers and other information required to verify account ownership and secure access to your TALKIYO account.
• How We Use This InformationThis information helps us authenticate login attempts, identify unusual or suspicious access, prevent unauthorised use, protect accounts against fraud or misuse, respond to security incidents and maintain the overall security of the TALKIYO platform.

14. Customer Support

• Information We May CollectWhen you contact our support team, we may process the information you provide in connection with your request, including your name, contact details, account information, support requests, feedback and any documents, screenshots, recordings or other information that you voluntarily choose to provide.
• How We Use This InformationWe use support information to understand and respond to your enquiries, investigate and resolve account, payment, technical or service-related issues, communicate with you regarding your request, improve our customer-support processes and maintain records required for service quality, security and compliance.

15. Transaction & Financial Information

• Information We May CollectWhen you purchase Coins or use paid services through TALKIYO, we may process purchase and transaction records, transaction amounts, transaction IDs, payment status, billing or payment reference information and relevant purchase history.
• How We Use This InformationThis information may be used to process and verify purchases, maintain accurate transaction records, provide access to purchased Coins or paid features, handle applicable refunds or payment-related enquiries, maintain financial records, comply with legal, accounting and tax obligations, and detect or prevent fraudulent, disputed or unauthorised transactions.

16. Identity Verification & Banking Information

• Information We May CollectWhere identity verification, KYC or Listener payout requirements apply, we may process information such as PAN details, Aadhaar-related information where required, PAN-Aadhaar linkage status where applicable, name, date of birth, UPI ID, bank account details and the name associated with the relevant bank or payment account.
• How We Use This InformationThis information may be used to verify identity and eligibility, complete applicable KYC procedures, establish eligibility for payments or Listener payouts, process payouts securely, maintain required financial and tax records, comply with legal and regulatory obligations, and identify or prevent fraudulent or unauthorised payment activity.

17. Information From Users & Third Parties

• Information We May CollectTALKIYO may receive reports, complaints, feedback or other information about you from other users, service providers, business partners, affiliates, payment or verification partners, or public or otherwise authorised sources.
• How We Use This InformationWe may use such information to investigate complaints, reports or suspected violations of our Terms of Use or Community Guidelines, identify abusive, fraudulent or unauthorised behaviour, protect users and the platform, verify information where necessary, investigate safety concerns and comply with applicable legal or regulatory requirements.

Analytics and Aggregated Information

In addition to the purposes associated with each category above, TALKIYO may analyse information about how users interact with the platform. Where appropriate, this may involve aggregated or pseudonymised information.

Such analysis may help us understand usage patterns and improve the platform's performance, design, functionality, safety, reliability and overall user experience.

Talkiyo does not ordinarily make your personal information publicly available or disclose it to other users beyond what is necessary for private, user-initiated interactions and the features you choose to use. However, we may share or disclose your information in the following circumstances:

Information Visible During User Interactions

When you initiate or participate in an audio call, video call or chat, the person you interact with may see limited information associated with your Talkiyo profile, such as your username, profile picture (where available) and interaction or call status.

We do not intentionally provide your phone number or other sensitive personal information to another user unless you decide to disclose that information yourself.

Sharing at Your Request or With Your Consent

Certain Talkiyo features may allow you to interact with external platforms.

For example, if you choose to send an invitation through WhatsApp, SMS or another external service, information required to perform that action may be transmitted to the relevant provider. Once information is processed by an external platform, its own privacy terms and practices will apply.

Service Providers

We rely on selected service providers to help us deliver and maintain Talkiyo. Depending on the services being provided, these partners may include:

• Cloud hosting and data storage providers
• Audio and video call infrastructure providers
• Analytics and diagnostic providers
• Customer support platforms
• Security and fraud detection services
• Notification and user-engagement platforms
• Payment and verification providers
• AI technology providers, including services supporting moderation, chatbot infrastructure and prompt or response generation

These providers may process information only to the extent necessary to perform services for Talkiyo and are expected to comply with appropriate confidentiality, privacy and security requirements.

Legal, Security and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable laws, regulations, legal processes or valid requests from government authorities;
• Respond to lawful requests or enquiries from law enforcement agencies;
• Enforce our Terms of Use, Community Guidelines or other applicable policies, and investigate suspected violations;
• Detect, prevent or address fraud, abuse, security threats, technical issues or other unlawful activity; and
• Protect the rights, safety, security and property of Talkiyo, our users, service providers or the public.

Affiliates and Group Entities

Where applicable, information may be shared with our parent company, subsidiaries, affiliates or entities under common control where necessary to provide, improve, support or secure Talkiyo services.

Corporate Transactions

If Talkiyo or its business becomes involved in a merger, acquisition, corporate restructuring, financing, transfer or sale of assets, relevant information may be transferred as part of that transaction.

Where a transaction materially affects your privacy rights, we will provide notice where required by applicable law.

Aggregated and De-identified Information

We may create and share aggregated or de-identified information that cannot reasonably be used to identify you. Such information may be used for analytics, research, product development and improvement of our services.

Talkiyo uses a combination of technical, organisational, physical and administrative measures designed to protect personal information against loss, misuse, unauthorised access, alteration, disclosure and destruction.

The safeguards we apply depend on factors such as the nature and sensitivity of the information and the risks associated with its processing.

Security is also a shared responsibility. You should keep your password, OTPs, login credentials and other authentication information confidential and should never share them with another person.

Although we take reasonable measures to protect your information, no application, internet transmission or electronic storage system can be completely secure. We therefore cannot guarantee that every unauthorised attempt to access or misuse personal information will always be prevented.

If we become aware of a suspected personal-data breach, we will investigate and respond in accordance with our incident-response procedures. Where required by applicable law, affected users and relevant authorities will be notified.

We retain personal information only for as long as reasonably necessary to provide Talkiyo services and fulfil legitimate operational, security, legal, regulatory, accounting and compliance purposes.

If you request deletion of your account or content, applicable information may be removed from our active systems. Certain information may remain for a limited period in backup or archival systems or where retention is required or permitted by law.

Information that has already been independently saved, downloaded, screenshotted, recorded or shared by another user or through another platform may continue to exist outside Talkiyo's control even after your account or content is deleted.

Subject to applicable Indian data protection laws, you may have certain rights regarding your personal information.

Review and Correction

You may request to review personal information you have provided to us and ask us to correct information that is inaccurate or incomplete.

Where appropriate, we may need to verify the requested change before updating our records.

Withdrawal of Consent

Where our processing of personal information depends on your consent, you may withdraw that consent at any time.

Withdrawal does not affect processing that was lawfully carried out before consent was withdrawn.

Please note that if you withdraw consent, object to certain processing, or choose not to provide information required for a particular service, some Talkiyo features or services may no longer be available to you.

Deletion / Erasure

You may request the deletion or erasure of your personal information or account, subject to applicable law. Upon receiving a valid request, we may delete or anonymise the relevant information from our active systems, except where we are required or permitted to retain certain information for legal, regulatory, security, fraud-prevention, accounting or other legitimate purposes.

Exercising Your Rights

You may submit a request regarding your personal information by contacting:

support@talkiyo.in

To protect your account and information, we may ask you to verify your identity before processing a privacy request.

You can choose to stop receiving promotional or marketing communications from Talkiyo at any time by contacting us at:

support@talkiyo.in

Opting out of marketing does not prevent us from sending essential service, security, transactional, policy or administrative communications where permitted by law.

We may revise this Privacy Policy periodically as our services, technologies, legal obligations or privacy practices evolve.

If we make a material change affecting your rights or the way we use personal information, we may notify you through an appropriate channel, such as an in-app notice, SMS, email or other reasonable method.

We recommend reviewing this Privacy Policy periodically so that you remain informed about how Talkiyo handles and protects your information.

If you have a complaint, concern or grievance regarding your personal information, privacy rights or this Privacy Policy, you may contact us through the channels below.

We may require the mobile number associated with your Talkiyo account or other appropriate information to verify your identity and investigate your request.

In-App Reporting

User profiles and other concerns may be reported directly through the Help & Support or reporting functionality available within the Talkiyo App.

Email Support

For service-related matters, including issues concerning app functionality or your account, please contact:

support@talkiyo.in

Grievance Officer

For complaints concerning your personal information or rights under this Privacy Policy, please contact our Grievance Officer:

Name:

Fathima

Email:

grievance.officer@talkiyo.in

Address:

Talkisam Private Limited 2nd Floor KC Arcade, Cochin Special Economic Zone, Ernakulam - 682037, Kerala, India

Talkisam Private Limited

Support:

support@talkiyo.in

Grievance Email:

grievance.officer@talkiyo.in

Registered Address:

Talkisam Private Limited 2nd Floor KC Arcade, Cochin Special Economic Zone, Ernakulam - 682037, Kerala, India

Last Updated: September 2026